The centralised registration process for FIRST STEPS has been removed and consequently, your housing association should no longer be asking for a FIRST STEPS number. If the housing association insist on it, the staff member in question should contact the GLA for clarification.
- You have a FIRST STEPS user account opened prior to late March 2013 and are trying to log in with your old account details. Since April 1st, FIRST STEPS has been hosted by a new provider, property portal sharetobuy.com, and for reasons of data protection you are required to re-register here.
- Your have forgotten your password or are entering the wrong one. Please try to reset your password.
- If the automated email with your new password has not come through, or for any other problem logging in that is not covered by the above, please contact our IT team.
- If a message appears that your email address is ‘already on the system’, this may mean that you did successfully register without it being apparent that you had done (e.g. because the internet briefly timed out). In which case, please try to log in to see if you have in fact successfully registered.
- A combination of characters you have entered may not be recognised. For this or any other failed attempts to register, please contact our IT team.
The best way to contact the housing providers about specific properties is to use the email form available, and once you have registered this only takes seconds to complete for each property you are interested in. However, the volume of such enquiries can be significant at times so if you do not receive a response to your emailed enquiry within a few days, you can find the telephone number of each provider on the left hand side of any property details page (but you must be logged in).
Sharetobuy.com is a property portal, and like other property portals, we do not have a central call centre to take general enquiries; instead, we put you in touch directly with the housing providers who sell affordable homes and have staff ideally placed to take your enquiry. As long as you have registered and are logged in, you can see the providers’ contact details on the left hand side of any property details page (but you must be logged in).
You may call the housing provider of any property found on Sharetobuy.com. To find the housing provider's telephone number you must be logged in to your user account and searching for properties. From your search results click the property you are interested in and you will find the telephone number on the left of the full property details.
20th September 2017
Shared Ownership Week returns for its fifth year, 21st - 27th September. Shared Ownership week raises awareness this home ownership scheme which offers a life line to thousands of first time buyers.
19th September 2017
Countdown to the London Home Show Autumn 2017: Our sponsor Crest Nicholson give you the low down on their fantastic development Dylon Works, available via Help to Buy London.
18th September 2017
Countdown to the London Home Show Autumn 2017: Hear Marco and Olga's story about buying their first home for their young family with Notting Hill Sales.
16th September 2017
Countdown to the London Home Show Autumn 2017: L&Q's Lucy Chitty dispells some of the myths about home ownership.
FIRST STEPS is committed to the promotion of all types of accessible housing in London. We want to make the journey into your new home as simple as possible and to be sure that you know what to look for when searching for an affordable accessible home. All developments must be rated according to the type of accessibility they offer. That is why we have the following guide, based on the information provided in the Mayor of London's Accessible Housing Register, to help you understand what the rating of each property actually means.
A - Wheelchair Accessible Throughout
Meets the design standards from the Wheelchair Housing Design Guide which superseded the Housing Corporation wheelchair design standards. These properties have been designed to meet latest wheelchair accessible housing design standards, offering extra space and full access to all rooms and facilities. This standard provides more space than previous wheelchair housing design guidance and also ensures that all rooms are accessibly. In view of the high density of new build housing stock in London, the parking features have been excluded from this category. This will enable wheelchair accessible homes built above ground floor level to be categorised as such.
B - Wheelchair Accessible essential rooms
Complies with the Wheelchair Housing Design Guidance within the Housing Corporation Scheme Development Standards. Properties designed of adapted to provide access for wheelchair users to essential facilities of the property (that is, a bedroom, bathroom, toilet, living room and kitchen). Other rooms in the house such as additional bedrooms or bathrooms may not be wheelchair accessible.
C - Lifetime Homes
Meets the space standards of the Lifetime Homes developed by the Joseph Rowntree Foundation. Designed to meet the space standards of Lifetime Homes. Main features include a level approach/entrance and wider doorways. This category will capture all new general needs housing built to Lifetime Homes standards. Properties achieving this category will not necessarily meet all Lifetime Homes design guidance as the LAHR framework does not assess features other than space and access. Properties may have an internal flight of stairs. If so, these will be wide enough to accommodate future provision of a stair lift subject to technical feasibility.
D - Easy Access
Compatible with the design standards in Mobility Standard Housing (1974) produced by the DoE and Housing Corporation Scheme Development Standards (pre-1999) and Part M of Building Regulations (2000). The main features of these properties include a level approach to the entrance, wider doorways and more space than in general needs housing. These properties may also have an internal flight of stairs and if so, there is enough space to accommodate future provision of a stair lift subject to technical feasibility.
E - Step Free
No published access design guidance. These are properties that are considered general needs housing but have a level approach/entrance into the property and throughout. Properties in this category that have an internal flight of stair will be likely to accommodate future provision of a stair lift subject to technical feasibility.
E+. Minimal steps
No published access design guidance. Properties that do not meet any accessibly housing design guidance and have a limited number of steps to enter the property. Properties in this category will have no more than four steps to access the front door and are likely to be ground floor properties or properties in a block with a lift and a small number of communal or property front door steps.
F - General Needs
General needs housing does not meet any of the above criteria. Properties in this category will have more than four steps or a ramp access that is steeper than 1:10 to access the property front door. These properties should be marketed with the number of steps to access the property as this will provide an additional factor for helping people choosing what to bid for.
The Accessible Housing Register captures the essential information which determines the category awarded to a property. Additional information is also collected. This includes:
- Details of major adaptations such as level access showers and stair lifts
- Private garden or balcony
- Proximity to local shops
- Proximity to public transport